Olivia

Olivia's [|ePortfolio]

**Task 4:** Olivia Travini 2/6/11 When I experienced a bad customer service experience, I was at a fast food restaurant. The experience began with an employee taking my order. This employee failed to greet me, and was very abrupt and rude. Once the order was completed I gave her 5 dollars for the order, and she did not give me the change. I did not notice this until I had already left the store. Whilst waiting for my order, the employee told me to "move to the side", and wait there. After ten minutes of waiting, I had received my food. Upon taking it out from the bag, the food was cold. After this incident, I haven't gone back to this certain store since.

**Task 5:** Olivia Travini 2/6/11 A while ago, I went out for dinner for a family occasion. As we approached the restaurant, the waiter was promptly ready to seat us. He asked us how many people would be attending, and all together there were 7. As the tables suited two people comfortably on each side, he prepared another table to place next to the first one. He was very polite throughout this ordeal, although it was strenuous. Once the two tables were together and we were seated, he asked us if we would like anything to drink, we all ordered different beverages and he came back in around 5 - 7 minutes with all of them on a tray, with a smile on his face, after leaving us for three minutes, he came back and took our orders, yet again, promptly. Within half an hour, all seven of us had received our meals, and throughout the whole night, this waiter remained happy and friendly. Overall, it was a good customer service experience.